COVID-19 CLIENT RESOURCES

An update from our practice on COVID-19

To help prevent the spread of novel coronavirus, and continue servicing all clients, we have made adjustments to our clinic policies and hours. At this time the clinic remains open but we are reserving appointments for sick or injured animals, or for time-sensitive treatments. We are also increasing the availability of telemedicine appointments. Please call ahead to discuss whether we need to arrange an in clinic appointment for your pet now, whether we can delay the visit, or if a video appointment would be appropriate. We would also remind owners that if you are sick, or have been around anyone that is suspected of having covid-19 that you avoid coming to the clinic even for pickup/drop off visits.

The clinic is now operating on a locked door policy and are restricting access to the clinic. We have curbside pickup available for food and medications orders, and we will even come out to collect your animal for their appointments. Please ensure your dog has a collar and leash and that your cat is in a carrier. Please call the clinic when you arrive and we will process payments over the phone and arrange to come out to your vehicle.

We have also  compiled some online resources to help us navigate the next few weeks. Please do not hesitate to contact the clinic at any time if you have any questions or concerns.

Pet Health Checker

Use Pet Health Checker to help you decide if your pet’s symptoms require immediate attention or if you should continue to monitor those symptoms at home.

Pet Health Checker

Food & Prescriptions

If you require food and/or prescription refills, please email the clinic ([email protected]) or visit our online webstore. We will contact you once your order is ready, and make payment arrangements and to bring the food out to your
vehicle.

Prescription and Food Request FormOrchard Vetstore

 

Clinic Hours

We have returned to regular clinic hours. Please be aware that appointment availability may be limited due to the extra measures in place to ensure only one patient in the clinic at a time whenever possible:

Monday: 9am – 7pm

Tuesday – Friday: 9am – 6pm

Saturday: 9am – 1pm

Client Education

Worried about COVID-19 and your pets? Stay up to date on all current facts and figures about what this means for us and our furry family members.

Client Fact SheetNews Updates